Skip to Main Content

Otterbein Academic Continuity

This guide is designed to give suggestions and support for when there are obstacles for face-to-face instruction. For instance, a snow day, power outage, and other unplanned closures.

Blackboard Collaborate Ultra

Blackboard Collaborate Ultra: Virtual Classrooms & Meeting Spaces



Blackboard Collaborate Ultra Self-service and Chat support informationImage preview

About Blackboard Collaborate Ultra

Blackboard Collaborate Ultra is a Web-based teaching and presentation platform that lets you conduct and record live sessions in which participants can view content, engage in real-time discussions, and work cooperatively using a wide range of interactive tools. Virtual classrooms in general and Collaborate Ultra in particular are used on a "live" or synchronous basis and are more complex than most desktop applications or learning management systems.

At Otterbein, Collaborate Ultra is used in both academic and administrative applications across campus. In order to ensure the overall quality of the experience for everyone involved, faculty and other university employees who wish to run sessions must complete a short moderator certification process that provides the guidance needed to use this tool effectively.

Collaborate Ultra access, certification, and room creation is coordinated by the Center for Teaching & Learning. To consult with CTL staff about the possible use of Collaborate Ultra, please contact the CTL ( | 614-823-1064).

Collaborate Ultra Help

Whether you are a moderator or a participant, visit Blackboard's Collaborate Ultra Help page for detailed information for how to use this tool.

Moderator Certification

The Collaborate Ultra Moderator Certification process will help you conduct sessions successfully. You will get guidance and tips on how to interact in a virtual room, communicate content effectively, and keep participants engaged.

Certification is broken into four sessions covering guided instruction, best practices for using the system's tools, and other design or communications considerations. Two of these sessions happen in person and the other two are held remotely in Collaborate Ultra. When you complete the process, you will receive a personalized certificate.

To request moderator certification, please email:

Blackboard Collaborate Ultra In-Session Help

Campus Updates & FAQs

Technical Support Help Numbers

Blackboard Collaborate Ultra: 1-888-788-5264

Digication ePortfolio:

Center for Teaching and Learning: 614-823-1035,

IT Helpdesk: 614-823-3100,

Otterbein University Police, 614-823-1222